We are proud to have a positive relationship with our guardians and students. Occasionally, a guardian may feel they wish to discuss a concern or complaint related to a challenge they see their child is experiencing in school. In order to develop and improve the school, nursery and fritids, it is important that challenges are initially communicated to the class teacher, member of staff in the appropriate department or a specific staff member concerned. This should be done through a face-to-face conversation, as soon as possible.
You will be listened to by all our staff members; our work, answers and problem solving will always be focused on the solutions for the child and not on blame of other people or staff members. We will do our best to support each and every child and situation to its best resolution. We all want the best for the children.
Don’t forget as part of a team, it's important to meet with a positive, calm and forward-thinking approach so we can come up with ideas, suggestions and solutions for your child. It is expected that in the vast majority of instances only Step 1 is required.
Please follow the steps in order.