We are proud to have a positive relationship with our guardians and students. Occasionally, a guardian may feel they wish to discuss a concern or complaint related to a challenge they see their child is experiencing in school. In order to develop and improve the school, nursery and fritids, it is important that challenges are initially communicated to the class teacher, member of staff in the appropriate department or a specific staff member concerned. This should be done through a face-to-face conversation, as soon as possible.

You will be listened to by all our staff members; our work, answers and problem solving will always be focused on the solutions for the child and not on blame of other people or staff members. We will do our best to support each and every child and situation to its best resolution. We all want the best for the children.

Don’t forget as part of a team, it's important to meet with a positive, calm and forward-thinking approach so we can come up with ideas, suggestions and solutions for your child. It is expected that in the vast majority of instances only Step 1 is required.

Please follow the steps in order.

1. Talk to the staff member:

Discuss the problem that has arisen with the staff member concerned. We are convinced that concerns are solved best, fastest and in the most efficient way through direct communication. We are all here for the same purpose so collaboration and good communication is always easiest and best and will save a lot of time, effort or potential future challenges. The aim is to work together as a team at Tanto. Please allow time for the member of staff to investigate, take action required and feedback to you.

2. Pass concern to Senior Staff:

If you have raised a concern with the relevant member of staff and had a meeting with them to discuss the issue, but feel it has not been followed up clearly or addressed successfully, please use this form to contact the leadership team who will then work to resolve and support the challenge. (Miss Danielsson- Nursery, Mr Bergstrand- T.A.S.C or Miss Kieran- Tanto School)

LINK . You will receive confirmation within three days that your concern has been received., Within a week of your confirmation, you will receive an answer about how the concern will be handled or a date for a meeting. If you choose not to leave your name the school Principal will meet with staff and leadership to investigate the matter and take actions to follow-up in the appropriate way.

3. Pass concern to the Principal:

In the unlikely event, that you feel that a problem has not been remedied speaking to staff members and by following Step 1 and 2, please send a description of the case to Mr Cameron, Principal. The situation so far will be reviewed investigated.

LINK You will receive confirmation within three days that your concern has been received. Within a week of your confirmation, you will receive an answer about how the concern will be handled or a date for a meeting. If you choose not to leave your name the school Principal will meet with staff and leadership to investigate the matter and take actions to follow-up in the appropriate way.

4. Pass concern to the Huvudmann:

If you still feel that the problem persists, or if your complaint is about the principal, please feel free to contact

Dominique Roosen, C.E.O / Huvudman of the school. dominique.roosen@esn.se. You will receive confirmation within three days that your concern has been received. Within a week of your confirmation, you will receive an answer about how the concern will be handled or a date for a meeting.

Other possibilities:

1. It is possible to report cases directly to the Swedish Schools Inspectorate or to the Children and Pupils' Ombudsman. However, these cases are sent to the Principal for processing, if the complainant has not first been in contact with the preschool / school / Principal so it is always best and most effective to follow these procedures.

Serious Complaint (anonymous)

2. Guardians who feel they would like to communicate a serious complaint to the school, anonymously, can send the letter of concern/complaint in the post to the Principal at Tanto International School or Huvudman- Dominique Roosen. The concern will then be read to and dealt with by the Huvudman, Principal and Senior Management Team as appropriate.