Feedback & Complaints

At Tanto International School, we value open communication. Positive feedback gives us energy, but we also recognize that concerns may arise. To help us improve, we ask that you follow these steps if you have a complaint.

How to address a concern

We believe that issues are best resolved through direct communication as close to the event as possible.

Step 1: Talk to the staff member:

Discuss the problem that has arisen with the educator concerned. We are convinced that concerns are solved best, fastest and in the most efficient way through direct communication. We are all here for the same purpose so collaboration and good communication is always easiest and best and will save a lot of time, effort or potential future challenges. The aim is to work together as a team at Tanto. 

Step 2: Pass Complaint to the Principal:

If you have raised a concern with the relevant member of staff and had a meeting with them to discuss the issue, but feel it has not been followed up clearly or addressed successfully, please use this form to contact the Principal who will then work to resolve and support the challenge. PRINCIPAL

You will receive confirmation within three days that your concern has been received. Within a week of your confirmation, you will receive an answer about how the concern will be handled or a date for a meeting. It is then expected that all parties continue to act with Care, Commitment and Collaboration.

Step 3: Pass Complaint to the Huvudman:

If you still feel that the problem persists, or if your complaint is about the Principal, please contact Andreas Tull, Skolchef & Vice VD: Andreas.Tull@esn.se 

Response & Feedback

All complaints are investigated, followed up, documented and feedback are given within 10 days. The principal reports to the Huvudman which complaints have been received, how these have been handled and how they will be followed up.

External Options

While you may report matters directly to Skolinspektionen or Barn- och elevombudet, they typically refer cases back to the school if you have not first attempted to resolve the issue with us.

Complaint (anonymous):

Guardians who feel they would like to communicate a complaint to the nursery or school, anonymously, can send the letter of concern/complaint in the post to Tanto International School, Flintbacken 20, 118 42 Stockholm and address the letter to the Principal or Andreas Tull (Skolchef) at Tanto International School. The concern will then be read to and dealt with by the Huvudman, Principal and Senior Management Team as appropriate.